Who am I

I am an all-round Information Manager. An Information Analyst, with good knowledge of customer service. I love structure and order and also strive for excellence. I love spending time on fixing little details. Also I like working part of a team, because I learn faster and it’s beneficial for everyone. As the saying goes: 'two heads are better than one'.

Details

Name:
Rocky Ing
Age: 30
Hobbies:
Netflix, sports and volunteering

A few fun facts

I love adrenaline sports. Won’t backdown from a reasonable challenge. Terrible at video game. Absolutely love snowboarding and recently I’m a certified patroller at the local ski hill. Fluent in 

English
French
Chinese

A look into my life

I grew up in a small French community in New-Brunswick named Caraquet. Attended the Université de Moncton – Campus de Shippagan, where I completed my undergraduate degree in Information Management. Then continued my studies at the same university in Moncton, NB for my Management certificate. To complete my university studies, I went to do my Master’s degree in Niort, France where I specialized in Industrial Risk and Information Management. In 2011, I moved to Regina, SK to start my career.

During the colder months, I enjoy traveling to the local ski hill or mountains for some snowboarding. For the warmer months, I play rec. softball and training for the next Spartan Race, even though the majority of the year you will find me behind a computer screen. 

Experiences

Educations

2009-2010

Certificate degree - Management

Careers

Farm Credit Canada
Sept ’14 – April ‘15

Financial Representative
Duties
  • Assessing, analyzing, and processing loan applications
  • Adapting services, products, and communication styles to meet the needs of different customer segments
  • Loan administration, portfolio monitoring, and management services
  • Self-directed and team work
Experiences
and
projects
  • Using VOIP phone to contact FCC customers and local field office.
  • Daily use of SAP, Peoplesoft software to log, create, and maintain of customers information
  • Research of farming equipment/assets for value
  • Event promoter for farm knowledge
  • Collection management & calls
Regina, SK, Canada

Farm Credit Canada
Jan – Sept ‘14

Service Desk Analyst
Duties
  • Provide first-hand contact support for FCC employees
  • Requirements documentation and management
  • Provides solutions to business objectives and corporate priorities technical capabilities
  • Resolution based focus with 100% accountability, following through until desired results are achieved
Experiences
and
projects
  • HP Service Manager (Ticketing system)
  • Use and create Microsoft SharePoint knowledge articles
  • VOIP phone call recording tester and support
  • Use of Microsoft Active Directory for staff management
  • Cisco AnyConnect Secure Mobility Client support
  • Bomgar remote desktop support
Regina, SK, Canada

Storm Group of Companies
June ’13 – Jan ‘14

Programmer Analyst/consultant
Duties
  • Server Maintenance
  • Web Programmer
  • Business Analyst
  • Customer service
  • Plan, architect, and develop commercial software solution
  • Provide IT support
  • Build and manage software development team
Experiences
and
projects
  • Linux server maintenance and remote connection with PUTTY
  • Remote support with LogMeIn software
  • Meet potential customer to analyze their needs and find a IT solutions
  • Use CMS Typo3 to manage customer web sites
  • Configuring VOIP phones
  • Assemble/configuring server for customer
  • Google applications
  • Adobe Photoshop & Dreamweaver
  • Agile scrum methodology for software development
Regina, SK, Canada

Regina Catholic School Division
Aug ’11 – Jan ‘14

Tech Analyst/programmer analyst
Duties
  • IT maintenance of 8 schools
  • Corporate/School web site designer
  • Lead project manager of printer upgrade for all 32 schools and head office
  • Technical writer
Experiences
and
projects
  • Active directory
  • Project lead and programmer for students information to SchoolConnect with PowerShell
  • Key player for the student tablet selection project
  • Key player for the Interactive whiteboard project (Mimio)
  • Project led for collecting information for “Bring your own Device” project
  • Adobe Dreamweaver
  • Project manager for SchoolConnect reconfiguring
  • Cisco hardware (Server, switch and wireless) and software
  • Team lead for design and development of conversion and bridging components and data API for Student Data System
  • Drupal CMS
Regina, SK, Canada

Salon du livre de la Péninsule Acadienne
June – Aug ’11

Assistant Manager
Duties
  • I was responsible of providing strategic direction to the vendors wanting to come to the event. I was tasked with constantly looking for innovative way to solve logistic issues
  • Project management is a key function within my role as I am able to be a key player in the organization.
Experiences
and
projects
  • Microsoft Office
  • Assign kiosk location for our events
  • Manage different teams and vendors
Shippagan, NB, Canada

Fisheries And Ocean Canada
May – Aug ’10

Assistant, special project management
Duties
  • Maintain procurement web site 
  • Ensure the web servers, hardware and software are operating accurately
  • Web site design according to the federal guidelines
  • Generate and revise web pages
  • Examine and analyze site traffic
  • Utilize scripting languages such as JavaScript
  • Create and modify appearance and setting of site
  • Lay out content on web pages
  • Test websites to see if there are any parts that are difficult to use
  • Meet with designers to agree on design
  • Fix broken links and pictures
  • File compression
  • Web site testing for compatibility with different browsers
Experiences
and
projects
  • Adobe Dreamweaver
  • Create reports from Oracle databases
  • Intranet for the Ministry
  • SQL query creation for Crystal reports
  • Key player of the web site overhaul and redesign project
Ottawa, Ont, Canada

Service Canada
Sept ’06 – Aug ’09

Customer Service Representative
Duties
  • Help customer to apply for Employment Insurance
  • Promote Service Canada programs
  • In person customer support
Experiences
and
projects
  • In person customer service
  • Explain a wide variety of programs and finding the right one for the customer 
  • Intranet for the Ministry
  • Government procedures and system
Shippagan, NB, Canada

Abilities

Skills

Test tab 2
Test tab 3
CSS(3)
JQuery
MySQL
Java
PHP
Javascript
XML
Object Orientated Programming
Wordpress
UML
Command line
Powershell
HTML
JIRA
C++
Linux
Change Management
Business administrator

Languages

English (Daily use)
French (Native tongue)
Chinese – Cantonese (verbally fluent)

Tools

Adobe Dreamweaver (6 years)
Internet Explore 6+ (8 years)
MS Office (10+ years)
Firefox (8 years)
Notepad++ (8 years)
Webkit browsers (6 years)
Windows (10+ years)
Adobe Photoshop (6 years)
Mac (5 years)
Android (4 years)
Blackberry (4 years)
Adobe Illustrator (4 years)
Google application (3 years)
Agile methodology (4 years)
Oracle (4 years)
PeopleSoft ( 4 years)
ProQuest SIRS (4 years)

Interests

Travel

Since I was young boy I enjoyed trips by car, boat or by plane. I went to Hong Kong, Mexico, France, Spain, USA and Caribbean. But as much as I love the sun, I also love going to the mountains for some snowboarding.

Sports

I couldn’t live without sports. The weekend you will find me playing recreational slo-pitch or snowboarding. Once or twice a week, you’ll find me at the gym, yoga or playing volleyball. I just love being active!

Algorithms

I love solving riddles and problems and building stuff from scratch. My strong suit is that I don’t give up without a fight. When trying to find the solution to a problem, I will not quit until I try every possibilities. The satisfaction I get from solving a hurdle can really make my day.

Computers

I can be in front of the computer screen pretty much all day. Looking at social media, catching up on interesting articles, streaming music and most importantly keeping up-to-date my skills. 

Food

Who doesn’t love food! Everyone has a heart touching dish, I just have many. Summertime, I enjoy anything on the BBQ. I love all food, so it’d be hard for me to choose a favourite, but I have a soft spot for noodles, bacon, potatoes and red meat.

Music

I can listen to music all day. I have a variety taste in music and listen to it at work, during sports, in my commute... I can’t play any instruments even if my life depended on it, well maybe the triangle. 

10 best habits

PASSIONATE
I live life passionately, making the most of each moment, and inspire others to be the best version of themselves. Everything I take on, I commit to fully with vigor, enthusiasm, and determination — I give it 150%.
ENDLESS & INFECTIOUS ENTHUSIASM
I approach everything with an abundance of enthusiasm and positivity and an energetic attitude, which is infectious and motivates people to be enthusiastic about something as well.
CONNECTOR
I find ways to connect and create synergies between people in order to help them advance, attain their goals, and enhance their life experience.
CURATOR OF SPECIAL EXPERIENCES
I dream up a concept, tailor it to my audience, incorporate innovative ideas, pay attention to every last detail, and quarterback all of the elements in order to create fun, memorable, and meaningful moments that surprise and delight.
COMMUNICATOR
I communicate with people in a genuine, candid, and often entertaining way to make them feel comfortable, and I seek to understand their motivations and values to maximize opportunities and learning for all. I share the ideas I’m passionate about in a persuasive manner to open people’s eyes to new possibilities of being.
MY VALUES ARE EVERYTHING
I act in line with my values of living life authentically, responsibly, independently, and with gratitude, and am driven to have a positive impact on the world.
DRIVEN
I take action to achieve my goals, overcoming any obstacles in my way.
CONSTANT SELF-IMPROVEMENT
I constantly ask for feedback on my behavior and results in order to improve and exceed expectations. I look for new opportunities to learn.
CREATIVE APPROACH
I apply my creativity to everything I approach — challenges, problem-solving, arguments, and opportunities — in order to challenge the status quo and achieve more effective and innovative results.
I CARE
I’m dependable, reliable, and always there for people, and I just really care.

Contact Information

Rocky Ing
Email: rocky_ing@hotmail.com
306.737.2818

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